Privacy Policy

(Effective October 1, 2009)

Building your trust and protecting your privacy are our highest priorities. Recognizing that the relationship we have with you is our most valuable asset, we are committed to ensuring that you are not only comfortable sharing your information with us, but are 100% confident in our abilities to keep your personal information safe. This policy represents our firm commitment to your privacy and explains the measures we take to protect your information.

Information we collect
Personal identifiable information is any information that may be used to identify you as an individual, and may include but is not limited to your name, physical address, email address, phone number, credit card details, and other data required to provide you with the product, service, or support requested. We only collect personally identifiable information about you to the extent you specifically share it with us when you register for the S|Files.

Other information about you
We also track information related to user behavior on the site such as the pages you view, links you click, and the duration of your visits here. There is also certain standard information that your browser supplies to us when you visit the website such as IP address, browser type, language, referring website addresses, and access time. This information helps us compile statistics about our visitors, diagnose problems with our server, administer the product, and otherwise provide the highest possible level of service.

How the information is used
We may use information we collect for the following purposes:

  • to take, process or deliver your membership, process or obtain payment, or notify you of the status of your membership
  • to communicate with you and/or provide you with service updates and announcements
  • to provide you with effective customer service and/or technical support
  • to customize the advertising and content you see
  • to better understand our members’ interests and improve our services and customer experience
  • to conduct research and provide anonymous and aggregate reporting
  • to assist in the development of relationships with partners.

We may occasionally hire another company, or use a trusted partner, to provide limited services on our behalf, and at our direction, such as monitoring the availability of our website or facilitating an email marketing or ad campaign. These companies only have access to the information needed to successfully perform that service for us. They are contractually required to only use that information for a specific purpose, are not allowed to use it for any other purpose, and follow adequate data protection principles.

Sharing information

We do not rent, sell, or share your personal information, or our member lists, with third parties such as other members, nonaffiliated companies, or others, except:

  • To provide products or services you have requested
  • When we have your explicit permission, or
  • Under the following circumstances:
    • In response to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
    • In order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the terms of use, or as otherwise required by law.
    • If we are acquired by or merged with another company. In this event, we will notify you before your information is transferred and becomes subject to a different privacy policy.

We may share with third parties aggregated data and the number of visitors that have been exposed to, or clicked on, advertising. The purpose of this sharing is to help design and promote special content or marketing programs based on the demonstrated interests, trends and activities our members have shown on our website. This aggregated data does not identify you as an individual, but compiles statistical information as a whole.

Cookies
Similar to other websites, we use cookies mainly to enhance site functionality, to improve the member experience, and to quantify new and returning users. Cookies are small pieces of information that our website provides to your browser to identify you as a unique user. We use cookies to customize your visit to our website by remembering you and your preferences when you return. Cookies are stored on your computer only until you close the browser, and/or for 24 hours; it is not shared with other websites, and does not track or store personal information. You can choose to decline cookies while on the site, and most browsers allow for a simple procedure to either accept or reject the cookie feature, however, this may limit your ability to access or utilize certain areas or features on this site.

How we protect your information
We incorporate industry-recognized safeguards, including firewalls, internal and external resources, and monitoring tools, coupled with security procedures, to secure your information. Our comprehensive data security strategy also includes training our employees on the importance of safeguarding your information.

How you control it
You can decide whether or not to provide personal information to us. However, if you do not provide certain personal information, you may not be able to subscribe or access certain offers or options. We can disclose your personal information directly to you upon your request. You may correct or update your personal information at any time by emailing inquiries@suzannesfiles.com with the information you would like amended. If you are canceling your membership and wish to delete your profile and/or remove your personal information from our database, you may also send your request via e-mail to inquiries@suzannesfiles.com.

Links to other sites
This site contains links to other sites. Because we cannot control the data management practices or policies of third parties, we cannot be responsible for the privacy policies and/or practices on other sites. When linking to another site, a user should read the privacy policy stated on that site. Our privacy policy only governs information collected by us.

EU Safe Harbor
Our Privacy Policy conforms to the EU Safe Harbor framework as set forth by the U.S. Department of Commerce regarding collection, use and retention of data from the European Union.

How to reach us
We welcome your feedback. If you have any questions or concerns about this privacy policy, or feel we have not given you a clear understanding of our privacy practices, please contact us by email or by mail at: Suzanne’s Files, c/o Spire, Attn: Privacy Officer, 300 Summer Street, Boston, MA 02210, United States.

How you know when we have made changes to our Privacy Statement
As we implement new technology and introduce new services, we may update our Privacy Policy, so we encourage you to review it often. If we make a material change that impacts how we will use your personal information, then we will notify you by email.